Office Hours: Our Office Hours are from 8:30 A.M - 8:30 P.M. Monday-Sunday. If you need to contact us outside of those hours, please email us at d.janimalcare@gmail.com or send us a message through the client portal.

Client Portal: All clients must activate their client portal and fill out all the necessary information and forms. There are two forms that must be filled out - Home Information and Pet Information. A separate profile must be filled out for each pet. If these forms are not filled out, we will not be able to provide services. 

Payment: We accept cash, check, credit cards, and PayPal/Venmo. If cash or check is the chosen payment method, please place the payment within a sealed envelope. For weekly/daily services, payment is due at the end of services. If a credit card is the chosen payment method, an invoice will be received on Friday and must be paid by Sunday. For vacation visits and boarding, a 50% deposit is due at the time of booking. The additional 50% is due at the start of services. All late payments are subject to a $5 late fee. 

Cancelation Policy: Any daycare services canceled within 48 hours of the service will be charged 50% of the total cost. Visits/Walks that are canceled within 24 hours will be charged 50% of the total. Boarding and vacation visits can be canceled up to 8 days before the start date for no charge. Anything canceled within 7 days prior to the start date will be charged the full price. This includes if dates are booked incorrectly (by the client) and sudden changes that are not due to an emergency, or extenuating circumstances. Any holiday cancellations canceled within three weeks of the holiday will be charged the full amount. If there are extenuating circumstances for cancelation, we will do our very best to be understanding and accommodating. If services for vacation stays and visits have commenced, and visits/boarding are canceled due to early return or change in schedule, the original price agreed upon does not change.

Scheduling: In order to make sure all our clients have a fair chance at booking services, all requests must go through the client portal. This helps ensure that everything is entered correctly, guarantees your services, and helps us better accommodate all of our clients. If requests are not put through the system, the service will not be guaranteed even if previously discussed. If you are having some trouble using the system, please contact us and we will send you step-by-step instructions to help. We schedule services in time blocks. The time block represents the time gap in which we will be arriving. For example, if a service is booked for 9:30 am -10:30 a.m, we will arrive to start services in between those times.

Late Requests: We do our very best to be as flexible and accommodating as possible and understand that last minute things happen any daily service (i.e. dog walk, drop-in visit) requests made within 48 hours of the requested service cannot be guaranteed and can be subject to an additional service charge of $5 per service. Any boarding requests made within a week's notices (7 days) can be subject to an additional service charge of $10.

Services: If someone is going to be home during the time of service (i.e. household member, cleaning company, plumber) we must be notified beforehand. We will not share pet care responsibility in order to comply with our insurance policy (no exceptions will be made). This means no other person, including family, friends, or other companies, should share pet care responsibilities (feeding/medicating/walking). We cannot be held responsible for the acts of others that are allowed in and out of the home during the service period involving your pet and your home. Two forms of entry must be provided for your home and one must be a key for safety purposes. Please notify your alarm company, door person and/or gate guards D&J Animal Care Inc will be caring for your pets.

Inclement Weather: In the event of extreme temperatures or severe and hazardous weather conditions, we will provide a potty break and spend the remainder of the visit playing indoors. These weather conditions include temperatures exceeding 85 degrees, temperatures below 25 degrees (temperatures may vary depending on size, age, and breed), heavy or freezing rain, hail, heavy snow, and when lightning is present. If your pet has heat or cold sensitivities beyond breed standards, please inform us at the time of your initial consultation. Please provide an emergency contact that lives nearby. We will do everything possible to reach your pet however if we are physically unable to reach your home due to impassable roads, we will contact this person to request assistance.

Peak Holidays: We are open for all holidays for all services. An additional $5 charge per service will be added to the total price for New Year's Eve, New Years Day, Easter. Memorial Day Weekend, Fourth of July, Labor Day Weekend, Thanksgiving, Christmas Eve, and Christmas Day. 

Boarding: If you would like to have your dog board at our home, your dog/s must be screened and approved by our care team through our meet and greet process in order to ensure the safety of our team and the other animals in our care. Please remember to let us know when you have returned home safely! If we do not hear from you, we will continue services to assure the safety and well-being of your pets and regular rates will apply. Dogs must have the following vaccinations: DPP, Bordetella, Rabies, and Canine Influenza. A house tour is included and encouraged.

Daycare: If you would like to have your dog participate in our doggy daycare program, your dog/s must be screened and approved by our care team through our meet and greet process in order to ensure the safety of our team and other participating clients. They must also have the following vaccines: DPP, Bordetella, Rabies, and Canine Influenza. A house tour is included and encouraged. If your dog displays aggressive behavior, they will be separated from the other participating dogs and be moved to a personal playroom for one-on-one time with a staff member.

 Pet Proofing: It is the pet owner's sole responsibility to "pet-proof" any areas of the home and/or property to which the pet(s) has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to contain the pet(s) or restrict access to specific areas. The pet sitter does not assume responsibility and has no liability for any injuries the pet(s) may sustain or property damage the pet(s) may cause while in their own home/property

 Intact Pets: Dogs who are not spayed/neutered allowed for boarding and daycare up to a year old. After they have reached the age of one, the must be fixed in order to board or attend daycare.

Household Services:  We provide basic household services during vacation visits for an additional fee. These services are: Mail Retrieval, Garbage, Plant Watering (10 plants or less), and Lights. We do not house sit and will not provide any other household services. We are not responsible for household emergencies. Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence (i.e. leaking pipes)

Package Deals:  We have a few different package deals that we offer at a discounted rate. Package deals cannot be applied to any other services aside from the service the package is for and cannot be applied to vacations. Package deals cannot be canceled or refunded. 

Military/First Responder Discount: If you are an active member of the Military or a Veteran, or if you are an active or retired First Responder, you will receive 5% off all services and package deals will increase from 10% off to 12% off. Thank you for your service. 

By becoming a customer of D&J Animal Care Inc, the client agrees to and accepts these terms and conditions.